Refund policy
Returns & Refunds
Last updated: November 10, 2026
Return window
You have 30 days from the date your order is delivered to request a return. After 30 days, we can't offer a refund or exchange. Please contact us before sending anything back. Returns sent without approval can't be accepted.
Eligibility
To qualify for a return, items must be:
- Unused and in the same condition you received them
- In the original packaging, with all accessories, manuals, and tags
- Accompanied by your order number
We may reduce your refund by up to [15]% if an item is used, damaged, or missing parts.
How to start a return
- Email littlepaper10@gmail.com within 30 days of delivery with your order number and the reason for your return.
- We'll reply within 2-4 business days with approval and return instructions, including the return address.
- Ship the item back within 7 days of approval, using a tracked service. Keep your tracking number until your refund is issued.
Return shipping
- Change-of-mind returns: You are responsible for return shipping costs, and a restocking fee of up to 15% may apply.
- Defective, damaged, or incorrect items: We cover return shipping and will send a replacement or issue a full refund.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If something is wrong, contact us within 3 days of delivery with your order number and clear photos of the item, the packaging, and the shipping label. We'll arrange a replacement or full refund.
Exceptions and non-returnable items
The following can't be returned:
- Items marked final sale
- Gift cards
- Custom or special-order items
- Items returned without approval
- Items returned after 30 days
- Items that have been installed, modified, or damaged through misuse
Exchanges
The fastest way to exchange an item is to return the original for a refund and place a new order. Contact us before returning anything if you'd like to discuss other options.
Cancellations
You can cancel an order only before it ships. Email us as soon as possible. Once an order has shipped, please follow the return process above.
Refunds
After we receive and inspect your return, we'll email you to confirm whether your refund was approved. If approved, you'll be refunded to your original payment method within 7-14 business days. Your bank or payment provider may need additional time to post the refund. Original shipping charges are non-refundable unless the return is due to our error.
If you don't see your refund within a reasonable period after approval, please contact us.
Lost or delayed packages
If your tracking shows delivered but you haven't received your order, check with neighbors and others at your address, then contact us within 7 days so we can investigate.
European Union returns and cancellations
If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, for any reason, unless an exemption applies.
After you notify us that you wish to cancel, you must return the goods within 14 days.
We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions under "How to start a return." To request a cancellation, contact us.
United Kingdom returns and cancellations
If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.
After you tell us you wish to cancel, you must return the goods to us within 14 days.
We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions under "How to start a return." To request a cancellation, contact us.
Your legal rights
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, ask about an exchange, or report damaged items, email us at littlepaper10@gmail.com. We respond within 2-4 business days.